The following is a list of Scion Technical Support FAQs.  Click an entry on the left to select.

 

FireWire Cameras
Frame Grabbers
Scion Image
 
 
Scion FireWire Cameras
 
Will Scion FireWire Cameras work in Windows 7?
All Scion FireWire cameras are supported in Windows 7.  However, it is currently necessary to downgrade the Windows FireWire drivers to the Legacy version.  Click Here for instructions.  
What kind of lens mount is on the Scion cameras?
All Scion FireWire cameras will accept C-Mount lenses.
 
Will the Scion camera work with the 800 Mb/s FireWire adapter cards?
Yes, the Scion FireWire cameras will work with all OHCI compliant 400 Mb/s and 800 Mb/s FireWire adapters.  But, we currently do not have a model that will take advantage of the increased speed of the 800 Mb/s adapters.
 
My computer only has a 4 pin FireWire port.  Will the Scion cameras work with this?
At no charge a customer can request a 4 pin to 6 pin adapter to be included with their purchase of a Scion FireWire camera.
 
The camera does not have a power switch, should it be unplugged each night?
Leaving the camera plugged in and on will not affect the camera adversely in any way.
 
What are the warranty terms for Scion Products?
All Scion products are backed by a 1 year parts and labor warranty.  We also provide a 30 day money back guarantee.
 
How can I get on your mailing list?
Here is a link to add your name to our mailing list.
 
What operating systems will support the Scion FireWire cameras?
Currently supported operating systems are Mac OS 10.4 and higher, Windows 2000, Windows XP, and Windows Vista 32-bit.
 
How can I capture a movie or a time lapse with the Scion cameras?
We currently provide a Make Movie plug-in for the ImageJ program.  Norpix (http://www.norpix.com) also provides support for our cameras.  They make a products, StreamPix, that has the ability to capture movies and time lapse.
 
How do I send a camera in for repairs?
You must first talk with Customer Support and they will determine if the camera needs to come back for repair.  They will give you a Return Merchandise Authorization (RMA) Number as a reference.  This number must be clearly labeled somewhere on the box.
 
What FireWire adapter boards will work with the Scion FireWire cameras?
Any OHCI compliant adapter will work fine with the Scion FireWire cameras.


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